Frequently Asked Questions (FAQs)

Minute5 is the best online grocery store in Uganda that enables you to do your shopping at your finger tips and then gets your items delivered to you in the shortest time. Minute5 is fast,reliable and most cost effective shopping app in Uganda. Minute5 also provides a platform for farmers to sell their produce directly from the garden to the final consumers without having middlemen in the middle.

Unfortunately, you can not cancel an order that has been confirmed. You can only cancel an order when it is still pending and cancellation is only done if there was an error in your order before its confirmed. Through our communication channels, you can let us know whether you'll love your delivery suspended.

Unfortunately there are no refunds when the purchase has been confirmed. Once an order has been placed and it has been confirmed, this means that you have entirely accepted to obey by our terms of service.

Minute5 ensures that all groceries are fresh and clean. This is because at minute5, we aim at providing quality services like no any other body has. This is why our groceries come directly from the gardens into our retail outlets in the markets. This ensures that the groceries delivered are fresh.

Minute5 is currently central Uganda based serving the capital, Kampala and it's suburbs which inlclude Bukoto, Ntinda, Naguru, Mengo, Rubaga. Minute5 also delivers to location in and near Entebbe. Locations which are not currently supported will soon be served.

Minute5 currently works 7 days a week from 8am to 7pm during weekdays and 10am to 7pm on weekends and public holidays. Estimated time of arrival of an order is 20-50 minutes from the time of confirmation.

To be able to sell your produce on the Minute5 platform, you can contact us through email or phone call. Or you can simply visit our offices in Nakasero, Snay Bin Amir Street Namutebi mall b-12.

Yes, minute5 is an online grocery store which provides the user with a list of the most updated prices of groceries as they are in the actual market. The user then has a choice of picking what they want from over 200 registered grocery items on the system.

Minute5 allows cash, mobile money , visa and credits cards and also supports in-built app payment methods for different mobile devices such as Google pay, Apple pay on iPhones and others.